Terms and Conditions 2018
The consultation fee of $100 is deducted off the dress once you confirm. Non-refundable consultation fee if you do not decide to proceed with Trish Peng after your initial consultation.
If you need to cancel or reschedule, please let us know within 48hrs of your appointment or your consultation fee with not be refunded.
A minimum deposit of 60% is required before work commences, 20% due at the first fitting and 20% due at the second fitting. Any additional costs must be paid before final fitting. Payment must be received before any work commences and payment is accepted either by bank deposit, cash of credit card payment.
Arrangements of payments can also be paid in instalments until the balance is cleared, full payment must be made before collection.
The client will have the opportunity to attend a design consultation and be provided with a design sketch and photos of design if required, toile (mock-up), fabric fittings (3-4 fittings), plus a final fit upon collection. Further alterations, changes can be requested at clients cost once the garment is completed. Fittings will be arranged at the convenience of the studio and the client. Should the client need to cancel a fitting appointment they must inform the studio as soon as possible. A new fitting will be arranged, but any delay in the completion of the order due to a cancelled /postponed appointment by the client is not the fault of the studio though every effort will be made to complete the order by the agreed deadline. Please note during peak busy times, although we do our best to complete to schedule, there may be delays but we will always make sure your garment will be ready for the occasion.
The customer is advised to wear the underwear and shoes they intend to wear with the garments to ensure the correct fit. The studio takes no responsibility should the customer not do so, leading to the garment not fitting perfectly. In addition, no responsibility is taken for garments that do not fit correctly if the client has changed measurements between the final fitting and collection, or any other reason beyond the studios control. At each fitting the client will sign their agreement to any choices or changes made to the design and fabrics. Should the client be unable to attend fittings, measurements/amendments, must be agreed in writing and the studio will make the garments to the measurements/instructions provided. The studio takes no responsibility if the garment(s) do not fit when based on the measurements provided by the clients. The cost of materials is approximate and is dependent on the choices made by the client and the availability of materials. The choice of materials will be made at the consultation/ toile fitting and agreed in writing. Every effort will be made to obtain the fabrics and trims required by the customer. Should the exact fabric required be unavailable a suitable alternative will be sourced, on the agreement of the customer. When fabric has been bought, should the client wish to change it, the additional cost of the new fabric will be added to the final invoice. Note: changes cannot be made once the fabric has been cut.
Design changes can be made at the toile fitting but once this design has been agreed, changes are at the discretion of the studio. The hem length will be decided at the final fitting before completion. The client is advised to wear the shoes they wish to wear with the outfit at this fitting, as changes cannot be made once the hem length is agreed on.
We strive to keep the garments as clean as possible during the making process. It is inevitable that some marks and sometimes damage may occur. Please be aware of makeup, lotions, and standing on hems and walking around in your garment excessively during fittings. The Trish Peng team will do our very best to do an in-house clean, however if extra marks / stains are attained ie. Fake tan, there may be an additional dry cleaning fee charged to the client. We do not accept responsibility for any damage after the gown has been collected from us.
Upon collection the client will try on the garment to ensure the fit is correct and once it leaves our premises, we are accept no further liabilities thereafter. Any requests for minor alterations must be made known as soon as possible, as once the garment and final payment have been exchanged, any further work will come at an additional cost and be completed only when and if possible, this includes defects incurred as a result of ‘wear and tear’.
Fitting & Design Changes:
Non Refundable Deposit
If the client wishes to cancel the project after the second fitting s/he will incur the charge for the full cost of the project. Refunds are not possible as final materials will have been purchased, time allocated to the project and construction started. As the garments are bespoke, they cannot be resold.
Sample Sale items – Sales are Final.
Cancellations and Refunds:
The customer is welcome to take photographs for personal use during fittings. Their use on social media sites must be agreed with the studio. Trish will ask the permission of the customer to use images taken during the construction process for the website or social media sites. The customer can request for the images not to be used at any time. The customer will be asked to have a photograph of them wearing the garment taken upon collection, or provide a photograph at a later date for the studios records and use in the portfolio or any advertising materials by Trish Peng. Should the customer wish for the image not to be published on the website they can request for it to be excluded.
All rights reserved. No part of this design may be reproduced, distributed, or transmitted in any form by any means, including photocopying, recording, or other electronic methods without the prior written permission of the designer.